Nearly 1.3 million Mercedes-Benz vehicles in the United States are under recall for an issue that could send emergency services to the wrong locations in case of an accident.
The National Highway Traffic Safety Administration (NHTSA) report says the problem is in the emergency communication module software and it will be fixed in few days. The problem can be solved in many cases with an over-the-air update, and in others through a visit to the dealership.
The problem affects mostly Mercedes vehicles from the 2016 through 2021 model years.
Mercedes-Benz said that it will inform affected owners and update the software systems at no charge, according to filings with the United states Department of Transportation. The recall is expected to begin the recall on April 6.
Mercedes-Benz first became aware of the problem in 2019 but didn’t have a record of other similar cases against which to compare. At that time, it was a single instance in Europe that could have been caused by a different sort of issue. However, Mercedes kicked off an investigation to see where the problem was coming from and how to solve it.
The National Highway Traffic Safety Administration (NHTSA) says that there is a slim chance that not every one of the recalled vehicles has the Emergency Call problem, but it’s not a risk worth taking. It ultimately determined that it expects 100 percent of the 1.3 million recalled vehicles to have some issues with the Emergency Call system.
Mercedes-Benz is recalling certain 2016-2021 models which are the CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. You can always check out the NHTSA website and input your VIN to check if your vehicle is affected.
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